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PHENIXID’s obligations with respect to its products and services are governed solely by the agreements under which they are provided. If you obtain a product or service from PHENIXID off this web site that is provided without an agreement, that product or service is provided “AS-IS” with no warranties whatsoever, express or implied, and your use of that product or service is at your own risk.
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PROCESSING OF PERSONAL DATA:
Privacy by Design
The PhenixID Group complies with the EU General Data Protection Regulations, GDPR. Firstly, PhenixID is not in the business of collecting or selling personal data, nor profiling private citizens’ lives. We sell security products and services. That’s what we do.
What personal information do we store?
When you create a user account with us, we store what you tell us. Otherwise we cannot provide account services. Product information that you tie to the account, e.g. license information, hardware serial numbers, is also stored. When you purchase products or services, relevant billing and shipment information is kept on file. This is required by law. If you enable error and statistics reporting in your products, we will store those. They help us find and fix problems. Any logs, screenshots, dumps that you send to our support staff will only be kept until your problem is resolved.
What personal information do we share?
PhenixID has partners that provide parts of our offerings. Data relevant for that offering will be shared with such partners. You will be notified of this when using such products or services. Personal data will be provided to the relevant GDPR Authority only where required by law or authority decision.
You opt in or out of additional sharing in the below section.
Examples of details generally stored, if you provide them:
- E-mail addresses
- Company/organization affiliation
- Postal addresses
- Telephone numbers
- Purchase data
- Data about how you use our digital services
You allow PhenixID to:
- Keep the basic data in your user account for internal use.
If you do not allow this, we cannot keep your user account active.
- Notify you about latest software updates available and high-severity product alerts
- Occasionally send you e-mail about product developments and related marketing
PhenixID will never willingly use personal details for purposes of marketing with other companies.
You can change your above consent options at any time without charge.
Your rights under GDPR
This is a short summary of how to exercise your GDPR rights with PhenixID.
Right of Reporting
Any individual or representative of an organization can request a report on what details are stored in the PhenixID databases. Any case where a report is requested will need to make contact with PhenixID’s Data Protection Officer by a voice call to +46 (0)8 667 75 55 . The person requesting the report will be verified as authorized to request and receive the report, by sending an email from the email address to which the report will be sent. This process of verification is necessary to maintain the confidence of all personal information held in PhenixID Databases, and ensure that no formation is reported to unauthorized channels.
All users are entitled to request a registry extract in writing.
Right of Erasure
Any individual or representative of an organization that has received a report of personal details held on PhenixID databases, is able to request PhenixID to delete the existing records from the databases and cease to store their details in future. This request will be granted in most cases, however if there is a legal need to store personal details, then the request will be denied, and no data erasure will take place. Legal requirements override the rights of personal preference not to retain personal information. When PhenixID has complied with the request for erasure, the person requesting the erasure will receive a “null report” showing that automated search of the PhenixID databases returns zero result and that person’s consent flag is zeroized.
All users are entitled to request correction / deletion of any incorrect data.